Frequently Asked Questions (FAQ)

If you’re caring for an aging parent or elderly family member and feel overwhelmed or unsure where to start, a Care Manager can help guide the process. Care Managers are trained to assess your loved one’s situation, actively listen to concerns, review available information, and develop a personalized senior care plan based on individual needs, goals, and circumstances.

At Hand in Hand Care, we offer a free consultation where families are encouraged to share their full story and current challenges. From there, our team helps identify care needs, recommend appropriate in-home senior care services, coordinate support, and create a customized plan that promotes safety, independence, and peace of mind—no matter how simple or complex the situation may be.

Many older adults can safely age in place at home even while managing chronic medical conditions when they have the right care plan and support system in place. Conditions such as diabetes, heart failure, COPD, high blood pressure, and other ongoing health concerns often require consistent monitoring, education, medication management, and communication between caregivers and healthcare providers.

At Hand in Hand Care, our team includes both Care Managers and Registered Nurses, allowing us to provide a higher level of support for seniors with complex medical needs. We help families manage chronic conditions through personalized care planning, health education, medication oversight, physical assessments, monitoring for changes in condition, and communication with physicians. Our goal is to help seniors remain safe, independent, and comfortable at home while reducing unnecessary hospital visits and supporting long-term quality of life.

No, we do not have a weekly or hourly minimum requirement for visits. As every person and situation is unique, we work with our clients and their families to meet their specific needs. That may be one visit every two weeks or one visit every two days. Our goal is to work with you and your personal needs to ensure the clients safety, security and medical needs are taken care of thus providing confidence, peace of mind and prolonged independence.

A Patient Advocate is a healthcare professional who helps patients and families navigate the healthcare system, communicate effectively with medical providers, and make informed healthcare decisions. Patient advocacy is especially valuable for older adults, individuals with chronic medical conditions, and families coordinating complex care.

At Hand in Hand Care, our Patient Advocates help you prepare for healthcare appointments by identifying concerns to discuss, creating questions to ask, and making sure important information is communicated clearly. We can also accompany clients to appointments to serve as a second set of ears, helping explain recommendations, reinforce care instructions, coordinate follow-up care, assist with medication changes, and keep family members informed.

Beyond medical visits, our advocacy services may also help connect families with community resources, care coordination, financial guidance, and support services so seniors can receive the comprehensive care they need while maintaining independence and quality of life.

Yes. At Hand in Hand Care, our Registered Nurses can provide IV antibiotic administration and other injectable medications in the comfort of your home with a physician’s order. Receiving skilled nursing care at home can help reduce disruptions to daily life while supporting safe recovery and ongoing medical oversight.

In addition to administering medications, our nurses continually monitor your condition, perform assessments, track progress, and communicate with your physician to support the best possible outcomes and help reduce unnecessary hospital visits.

Hand in Hand Care also provides additional skilled nursing services at home, including wound care, wound VAC therapy, catheter care, PEG tube care, tracheostomy (trach) care, medication management, and chronic condition support to help clients remain safe and comfortable while aging in place.

Yes. Hand in Hand Care specializes in helping families stay connected and informed when they live far away from aging parents or elderly loved ones. We provide both scheduled wellness visits and emergency senior check-ins to help ensure your family member remains safe, healthy, and supported at home.

During routine visits, our team evaluates overall wellbeing by monitoring for changes in health, assessing home safety, checking nutrition and food availability, reviewing medication compliance, and providing meaningful social interaction and companionship. We also help families stay connected through phone calls, email updates, FaceTime, and Zoom communication.

If concerns arise—such as difficulty reaching your loved one, possible falls, increased weakness, illness symptoms, or sudden changes in condition—we can perform an urgent in-home wellness assessment. Our team will evaluate the situation, coordinate additional care if needed, and communicate updates directly with family members for peace of mind.

Our goal is to help seniors remain safe and independent at home while giving long-distance families confidence that someone they trust is checking in.

Yes. At Hand in Hand Care, we proudly partner with local hospice providers to support clients and families through end-of-life care and hospice services with compassion, dignity, and personalized attention. We help coordinate hospice care, facilitate services, and work alongside the hospice team to ensure your loved one’s physical, emotional, and care needs are supported.

While hospice provides valuable support for patients and families, there are times when additional assistance is needed. Our team has firsthand experience providing in-home end-of-life care and hospice support, and we are here to help families navigate this difficult season with guidance and compassionate care.

As Registered Nurses and Care Managers, we can also provide hands-on support including medication administration, nursing oversight, comfort-focused care, care coordination, and family communication to help your loved one remain comfortable and receive the highest quality care possible. Our goal is to provide peace of mind and support families every step of the way.

The first step would be for us to perform an assessment and gather data. Part of that assessment would include learning about you and your particular situation, the communities’ requirements and what your change in condition is that is making your needs “too great”. From there we will develop a care plan that will help you meet the needs and requirements of your community, initiate that care plan and act as advocate/liaison with you and your community. A successful outcome would allow you to age in place with the dignity and respect that you deserve.

People often start thinking about working with a Care Manager when there is a change in circumstances such as after a move, a change in medical or cognitive status or the loss of a loved one. When thinking about the future it is important to get a plan in place. At Hand in Hand Care, we offer free consultations and do not require weekly visits or hourly minimums, so it is the perfect opportunity to connect with a Care Manager and begin that planning process. If you are beginning to consider the next phases of life, we recommend that you give us a call. We can meet, do a thorough assessment and get a preliminary care plan in place that can later be put into motion, when the need arises, without the stress of an emergency or crisis situation.

While the best time to call is before a crisis occurs (hospitalization, dramatic change in health status) but if a crisis does occur and you have not yet established with a Care Manager we can quickly and efficiently evaluate the situation and assist you through it.

Some long-term care insurance covers Care Management services. We will help you file with your long-term care insurance provider as well as provide the necessary documentation for reimbursement. Our Skilled Nursing services are considered private duty nursing care and are offered as a private pay service. We do work with local skilled nursing agencies to compliment the services that insurance and Medicare provide. Ex., if insurance/Medicare will only pay for 2 or 3 visits for medication administration/patient teaching we will pick up where the agency left off and provide care on a private pay basis. This continuity of care helps ensure that you get the full treatment and care that you need.

At Hand in Hand Care, we provide more than traditional care management services. Our team includes Registered Nurses and Care Managers, allowing us to deliver both expert care coordination and hands-on in-home support based on each client’s needs.

We can assist with a wide range of in-home senior care services, including personal care assistance, showering and hygiene support, transfers and mobility assistance, wound care, medication administration, transportation, chronic condition support, and wellness monitoring.

Unlike agencies that use tiered or à la carte pricing models, Hand in Hand Care offers straightforward pricing that does not change based on the level of care provided. Our goal is to make high-quality senior care simple, accessible, and personalized so every client receives the support they need to remain safe, comfortable, and independent at home.

Yes, as a benefit to our clients we provide transportation to appointments at no additional charge, if the client can safely stand and pivot into the vehicle. We are unable to provide wheelchair or stretcher transport, but we are happy to help arrange these services.